PRIVACY POLICY

Last Updated: January 2026

At 3 Palms Zoo & Education Center, we are committed to protecting your privacy. This Statement of Privacy applies to our website and governs data collection and usage across our services. By using the 3 Palms Zoo website, you consent to the data practices described in this statement.

Collection of Your Personal Information

As an e-commerce and booking website, we collect personal information necessary to conduct business with you. This includes:

• Name
• Email address
• Home or work address
• Telephone number

This information is used primarily for billing, shipping your online purchases, and booking events. We do not collect technical information about your computer hardware or software (like IP addresses or browser types) unless it is necessary for site functionality.

Use of Your Personal Information

We use your personal information to:

• Process product orders and bookings.
• Deliver the products and services you requested.
• Inform you of other events, products, or services available from 3 Palms Zoo.
• Conduct occasional surveys to research your opinion of current or potential new services.

Sharing & Third Parties

We do not sell, rent, or lease our customer lists to third parties.

We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis. We provide these companies only the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

Sensitive Information

3 Palms Zoo does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Legal Disclosure

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• (a) Conform to the edicts of the law or comply with legal process served on 3 Palms Zoo.
• (b) Protect and defend the rights or property of 3 Palms Zoo.
• (c) Act under exigent circumstances to protect the personal safety of users or the public.

Security of Your Personal Information

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through encryption.

Control Your Information

You may notify us of your preferences or opt-out of communications by visiting our Contact Page. Please provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional emails by responding directly to any email you receive with a request to remove you from the mailing list.

Changes to This Statement

We will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how we use your personal information, we will prominently post such changes prior to implementing them. We encourage you to periodically review this Statement to stay informed.